Returns & Refunds

RETURNS AND REFUNDS POLICY

For assistance before returning a book please Contact Us.

Returns for defective or incorrectly shipped print books

If you have received a book that is incorrect, damaged or faulty, we will refund or replace the item.

We may require evidence of the issue and may require you to return the book for assessment. If we ask you to return the book we will provide means to return by post at no cost to you. Items returned by post must be packed securely to prevent movement inside the package and ensuring the package is firmly enclosed.

Returns are not accepted for change of mind.

Your rights under the Australian Consumer Law ('ACL’)

This Returns and Refund policy does not limit the rights you are entitled to under the ACL.

Our Products come with guarantees that cannot be excluded under the ACL ('consumer guarantees’). You are entitled to a replacement or refund for a major failure to comply with a consumer guarantee and may be entitled compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.